Ella JayneGusseted Firm Plush Down Alternative Side/Back 2-Pack Sleeper Pillow
Ella JayneGusseted Firm Plush Down Alternative Side/Back 2-Pack Sleeper Pillow
Product details
Web ID: 10537241574 reviewssorted by Newest
Perfection
Slept on these at a friends house and loved them so I got them for my house. Definitely an awesome pillow!!
Recommends this product
The pillow does not support the neck at all.
Response from Macy's
Thank you for your feedback. We would like to clarify for future shoppers that this specific pillow is a down alternative style designed to provide a plush, gusseted loft that contours to the head and neck. Because it is filled with specialized fibers rather than a solid piece of foam, it offers a flexible support system that may feel different than a rigid or molded orthopedic pillow.
We have found that because these pillows are shipped in specialized roll packaging, they require a bit of help to reach their intended firm density. We suggest placing them in the dryer on low heat for a few minutes to allow the fibers to fully expand and provide the high-profile support engineered for side and back sleepers. For those specifically seeking a non-yielding or stiff neck support, a foam pillow may be a more appropriate choice for your personal preference.
I Found Gold
I have slept better than I have in a long time on these pillows. After having surgery, I needed a pillow that would allow me to sleep comfortably.
Recommends this product
Inconsistent filler
I had purchased 2 firm Ella Jayne pillows previously and loved them so purchased 8 more for a mattress topper project. The ones I Received are not only inconsistent in size but also in firmness. About half are soft and half are firm. Hard to tell from the pictures. Not sure if I can use them for this project. Very disappointing.
Response from Macy's
Thank you for being a returning customer and for sharing your feedback. We are sorry to hear that these pillows felt different than your previous set. Our pillows are individually filled to a specific firmness. Still, because they are shipped in specialized roll packaging to protect them during transit, variations in loft and firmness may occur upon opening. We suggest putting them in the dryer on low heat for 10-15 minutes to help the fibers fully expand and reach their intended consistency. If that doesn't resolve the issue, please reach out so we can assist you further.
Comfortable
Soft
Recommends this product
Shipped from Goodwill Industries donation nonprofi
I ordered from Macy’s. Pillows came from Goodwill Industries, a nonprofit that sells donated items. When I saw the USPS notification of that fact, I called Macy’s CS (took a long time) to cancel the order. They said that was done, item would not be delivered, and that account would be credited. Non of that happened. Now I need to go to a Macy’s location to return the pillows.
Response from Macy's
Hi Simona. We're sorry for the confusion. Goodwill Industries also offers 3PL Warehouse services, which we use. They simply store and ship our items for us like any other warehouse. They are not used or donated items. We truly apologize for Macy's portion of the issue, but we wanted you to be sure that you would never receive used or donated items from Ella Jayne. Thank you!
Paid for Expedited shipping, arrived regular shipp
The pillow is nice, however, I paid for the expedited shipping so that it would arrive on Feb 18. It did not arrive until Feb 23rd. Very disappointed
Recommends this product
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Not at All Firm
Not at all firm. They were very squishy. I was very disappointed and returned them.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush