Ella JaynePercale Cool and Crisp 100% Cotton 4-Pc. Sheet Set, Queen

Response from Macy's

Thank you for your feedback. We would like to clarify for future customers that out of the thousands of sets we sell, the experience described here is not typical and represents a misunderstanding of the material. These are authentic 100 percent cotton percale sheets, which are intentionally woven to be thin and lightweight to provide the "cool and crisp" airflow that percale enthusiasts expect.

High quality percale is defined by this structured, matte finish rather than a thick or silky feel. While it can feel somewhat rough at first because it is a natural, untreated fiber, it is engineered for extreme durability and will grow softer with every subsequent wash.

We stand behind the quality and consistency of our materials. Because your experience is so different from what our other reviewers describe, we are confident that after a few wash cycles, these sheets will deliver the classic, breathable performance they were designed for. For those who prefer a heavier or smoother fabric right out of the box, we recommend exploring our sateen or microfiber collections.

Response from Macy's

Thank you for your feedback. We would like to clarify for future shoppers that this is authentic 100% cotton percale, which is intentionally woven to feel cool, crisp, and more structured than a softer sateen weave. That natural percale hand can feel firm or paper-like at first, especially to customers who prefer a smoother or plush fabric.

This is not a quality control issue. Customers choose this style specifically for its breathable, crisp feel. These sheets include a tight, percale weave that feels stiff out of the package. However, they will soften with normal washing and use over time. These will last a long time if cared for properly. If you prefer a fabric that feels softer right away, our sateen or microfiber collections may be a better fit.

Response from Macy's

Thank you for your feedback. We would like to clarify for future customers that this "waterproof" texture is actually the hallmark of high-quality, 100% cotton percale. Because percale uses a very tight, one-over-one-under weave, the fabric is exceptionally dense and structured, which can initially feel smooth or crisp to the touch rather than soft or fuzzy.

This tight construction is exactly what makes the sheets so breathable and durable, allowing for the classic "cool and crisp" feel that percale enthusiasts love. This texture is a sign of a genuine, high-density weave that has not been thinned out or treated with chemical softeners. These sheets are designed to maintain this crisp integrity while naturally softening more and more with every wash. For those who prefer a more supple or traditional fabric feel, our sateen or microfiber collections may be a better match for your preferences.