Greymel 84" Zero Gravity Fabric Sofa with Power Headrests

Macy's Exclusive
Clearance
$1,052.19 (54% off)HOMEapplied$2,299.00
Color:Dove
Low Stock
Have a question? Talk with our furniture & mattress experts at 1-800-366-6229.

Product details

Web ID: 16497188

Transform your space with the sleek comfort of the Greymel sofa. It offers contemporary style and convenience, with built-in lights, USB ports and zero-gravity recline.

  • Product Features

    • Track arms with cupholders, incorporated storage
    • Attached cushions
    • Zero-gravity recline function and power headrests
    • Drop table with USB and USB-C ports, two cupholders and two reading lights
    • Lights underneath
    • Wood frame with staples, glue and reinforced blocks
    • Foam cushions with springs and webbing
    • Manufacturer's warranty: 1-year cover and motors, 3-years mechanism, 5-years frame
    • Created for Macy's
    • Minimal assembly required
    • Request warranty information

  • Product Dimensions

    • Overall approx. dimensions: 83.5"W x 40.5"D x 41"H
    • Seat dimensions approx.: 21" seat depth; 24.5" arm height; 20" seat height off the floor; 69.5" seat length between arms
    • Clearance from wall for power motion approx. 6"
    • Length when fully reclined approx. 70"
    • Max. recliner weight limit: 350 lbs.

  • Materials & Care

    • Plywood, hardwood frame; polyester upholstery; Dacron and fiber
    • Spot clean with a water-based shampoo or foam upholstery cleaner
    • Imported

  • Shipping & Returns

    • Please note: our standard shipping and return policies do not apply to furniture. For more information, call 1-800-BUY-MACY.
    • Shipping Method: White Glove Delivery Eligible
    • For complete details, see our Shipping and Returns policies.
    • Please call customer service for returns.

Ratings & Reviews

Here's what customers think
  • Many customers praise exceptional comfort, zero-gravity reclining, and modern design in grey and charcoal options
  • Several commend built-in features: USB-C charging ports, cup holders, ambient lighting, and independent headrest adjustment
  • A large number report mechanical failures: stuck headrests, failing recliners, excessive frame flexing, and weak seat padding
  • Some experience non-functional charging ports, underwhelming reading lights, and design oversights like similar-looking buttons
  • Overall satisfaction depends heavily on long-term mechanical durability and whether features remain functional over time
AI-generated summary from 36 customers reviews.
3/5

42 star ratings, 36 reviews

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36 reviewssorted by Newest

MsMartin
2 months ago

Gremel 84 “ Sofa

Love the sofa. Very nice and firm. However, the lighting on the center console does. It work. The repairman came out after it was delivered but still not working. They had to order a new part. So I’m still waiting

Lo
2 months ago

Awful Couch

Had the couch for 10 months , electric broke. Got them replaced and now they broke again 6 months later. Customer service was great and is refunding us but very frustrating.

Becca
3 months ago

Wanted to be better

Nice looking and comfortable, but needs better mechanical features. When initially received the frame was bent and needed to be replaced on main couch, now after a few months we have a similar issue with the matching recliner, gears shifting making for not smooth recline. Disappointing.

CStep
4 months ago
from Atlanta

Power failure

There were problems with the lights under the couch and the headrest on one side did not work. Shame on me for not needing it immediately so the return and warranty was viod.

Nilda
4 months ago

Worst piece of furniture ever seen

Mechanical issues started to fail after 6 months, part service is the worst, I don’t know why they sell you the separate guarantee if doesn’t work. I have to wait 4 months to get repaired and then stop working again after 24 hr. I have a year and 4 months with the sofa and 6 months had been broken. DO NOT BUY FURNITURE from Macy’s. Poor quality, poor service.

Gvilla
5 months ago

Zero Gravity

Very happy with our purchase. Great deliver experience. Got a great deal on our purchase.

Ryan
8 months ago

Be Ware Delivery and Customer Service FAIL

We ordered this sofa in the store and was told it did not come in fabric. We returned home went online and saw the sofa was available in fabric. We returned to the store had to cancel the purchase and reordered the sofa and love seat in fabric, causing us to lose the 36 mo financing. We were told to call customer service the next day to get the financing corrected. We called cancelled and reordered a THIRD time! Prior to delivery, we received 2 email and 3 text messages CONFIRMING delivery. My husband and I took time off work for the delivery. The truck arrived and the furniture was not on the truck. Driver advised us to call customer service! They were unable to locate the furniture and arranged delivery for 1 WEEK LATER! After being on the phone with customer service for 58 minutes and not being able to talk to a manager, they hung up on us. When furniture was delivered there was a rip in the furniture. We now have a THIRD day set up for delivery to exchange the damaged sofa!

MarleyMom6
9 months ago

Recliner Function Failure

I purchased this reclining sofa for my parents new apartment at a senior living facility. The convenient features like cup holders and chargers were appealing. I wanted them to be comfortable in their reclining sofa. The very first day my father sat down and reclined he LOVED it. BUT the recliner would not return to closed position. I called Macy’s immediately and scheduled a return. It was a huge disappointment and a major inconvenience. I cannot recommend this sofa.