SertaClassic Brecon 13.5" Medium Mattress - Queen
Type: Mattress Only
Product details
Web ID: 21498780326 reviewssorted by Newest
Bait and switch
The mattress arrived the white glove guys didnt do white glove duties but the mattress is beautiful I ordered 13.50 inches they sent 10 inch mattress so now I know why they ran out called macys assp they had the nerve to want to charge me several hundred dollars to come back they also stated they need to set up and appointment to have it inspection lol it hasn't been 10 whole minutes this is bait andswitch its $100 to $200 difference in price they need to replace my mattress or pay me the difference.
Response from Macy's
Hi there, thank you for taking the time to review your Serta Classic Brecon 13.5 Medium Mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If you did not receive your White Glove services and you received the incorrect mattress, we encourage you to reach out to escalate your concerns to their management team to have this corrected, so this does not happen in the future. That way, hopefully, you can have the mattress you ordered sent to you. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
comfy and cozy!
This mattress just made me sigh and relax. I ended up sleeping 4 hours, on it, in the middle of the day.
Customer review from Serta
Plush top with good support
A nice combination of plush top comfort with good support underneath. Good value.
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Wilsons mattress that is so comfortable
Great service and price!
Customer review from Serta
Classic Exclusive SER24
This mattress is soft like a pillow, but still firm for support. It is comfortable. I sleep so much better.
Customer review from Serta
Great mattress
Great mattress, supportive, less lower back and hip pain. Wake up refreshed.
Customer review from Serta
Great medium firm mattress
I’m a side sleeper and my husband is a back sleeper. The mattress is perfect for the both of us.
Customer review from Serta
Comfy as luxury hotel mattresses
All is good as of day 95, however the medium is good, but it could be a little firmer, however the firm is too firm.
Customer review from Serta