SonyGeneric 4K UHD with HDMI Cable Blu-Ray Player
Product details
Web ID: 229864383 reviewssorted by Newest
Freezing issues on 100 GB 4k discs
I purchased new and have played around a dozen discs so far. All of the triple-layer/100 GB 4k Blu ray discs I've played freeze about 1h45 into the movie. The player needs to be turned off to resume. This has been frustrating and unacceptable for a device that has one job to do. I only gave it 2 stars because it does technically work for lower capacity discs, just not high capacity ones. Buyer beware.
Customer review from sony.com
Response from sony.com
Hi there, We’re sorry to hear about the freezing issues you're experiencing with 100GB discs on your UBP-X700. This often occurs due to the high-precision laser being sensitive to dust or outdated firmware; please ensure your player is updated to the latest software version and try cleaning the disc with a microfiber cloth, as even microscopic debris can cause playback errors during layer transitions. If the freezing persists at the same timestamp across multiple triple-layer discs, we recommend reaching out to our support team to discuss hardware service options. Thanks for choosing Sony. Best regards, Eliab
downgraded but works @ 3/10 stars
I'd pay 2x for discontinued m800 size (my 1 stoped working after 3 years) ***stocking up with this model before it's DVD PLAYER ARE OBSOLETE*** I used both ubpx800/ubpx800m2 would rate 8/10 (sturdy, full size, streaming APPs, hi-res audio) ____ this model ubp700 (u) is SMALLER and a major downgrade with more fragile — plastic — parts. ***PICTURES for the most part are the same*** (A90k TV upscaling moreso) Used with Sony x800g & a90k TVs (also 3000ES AVR) Only positive is it's a UHD Blu-Ray player (Sony will be the last manufacturer) and I have a large library (hate streaming due to zero physical media @ can't download = Android boxes are obsolete and TVs don't have large/adaptable "onboard" storage required for STREAMING APPS downloads = limited to built-in SSD and not external HDD)
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for sharing your detailed feedback and long-term experience with our players. It is great to hear from a dedicated physical media enthusiast who appreciates the audio and visual depth that only a disc can provide. We understand your preference for the sturdier, full-sized build of the UBP-X800M2, and we appreciate your candor regarding the more compact, plastic design of the UBP-X700. While the X700 is designed to be a more space-saving entry into the world of 4K UHD, we hear you loud and clear that the premium feel of our higher-end models is important to you. It’s excellent that you’re pairing this with an A90K and the 3000ES AVR—that is a serious setup! We’re glad to know that, despite the hardware differences, the picture quality remains consistent for you, especially with that Master Series upscaling doing the heavy lifting. Your feedback regarding onboard storage and the importance of physical media ownership is incredibly valuable as we look toward the future of home cinema. Thank you for being a loyal Sony user and for stocking up to keep your library spinning! Best regards, Gus, Sony North America Customer Support
Terrible player, frequent freezing issues 4k discs
I'm very disappointed in this product. I bought the x700U knowing that some users complained about discs freezing, but I found enough positive reviews to give it a chance. Unfortunately, I'm unable to get through most movies I've played. As others have noted, it seems that is usually happens in the last quarter of the movie. I usually have to shut off the player completely and restart to recover. After reading tips online, I've tried wiping the disc with a microfibre cloth, even though all my discs are new (first play was in this player). Also tried adjusting the configuration as noted in some reviews (e.g. set cinema conversion to video not auto, etc). Firmware is up to date. The player gets very hot even though it is sitting on an open shelf in a cool room - I suspect it overheats and dies. So frustrating
Customer review from sony.com
Response from sony.com
Thank you for sharing your detailed feedback, Kent132. We are truly sorry to hear about the freezing issues you’re experiencing with your UBP-X700u. We understand how disappointing it is to have your movie night interrupted, especially after you took the time to research the product and proactively try common troubleshooting steps like adjusting the cinema conversion settings and cleaning your discs. It’s clear you’ve done everything right on your end, from ensuring the firmware is up to date to providing proper ventilation. While 4K Ultra HD players process a massive amount of data—which can generate heat—the behavior you're describing (freezing specifically in the last quarter of a film) is certainly not the seamless experience we want for our customers. Because you’ve already exhausted the standard DIY tips, we would like to have our specialized team take a closer look at your unit. Please reach out to our support experts directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd so we can investigate potential hardware solutions or warranty options for you. We value your patience and the chance you gave our player. We want to make this right. Best regards, Gus, Sony North America Customer Support