Greymel Zero Gravity Fabric Sofa Collection

Macy's Exclusive
COLORS IN THIS COLLECTION:

Product details

Web ID: 16833795

Your relaxation is complete with the sleek Greymel Collection. They offer understated contemporary style and modern amenities such as wireless charging and zero-gravity recline that invites you to sink into the plush pieces.

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Ratings & Reviews

Here's what customers think
  • Many customers praise exceptional comfort, zero-gravity recline, and extended footrests for relaxation and napping
  • Reviewers highlight useful extras like cup holders, USB charging ports, and reading lights as major positives
  • A substantial number report recliners getting stuck, switches failing, and headrests locking permanently within months
  • Several customers note charging ports ceasing to work and frames feeling structurally weak over time
  • Despite initial comfort appeal, many who experienced mechanical failures express regret and view product as poor value
AI-generated summary from 55 customers reviews.
3.3/5

61 star ratings, 55 reviews

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55 reviewssorted by Newest

Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's This review is from Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's
MsMartin
2 months ago

Gremel 84 “ Sofa

Love the sofa. Very nice and firm. However, the lighting on the center console does. It work. The repairman came out after it was delivered but still not working. They had to order a new part. So I’m still waiting

Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's This review is from Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's
Lo
2 months ago

Awful Couch

Had the couch for 10 months , electric broke. Got them replaced and now they broke again 6 months later. Customer service was great and is refunding us but very frustrating.

Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's This review is from Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's
Becca
3 months ago

Wanted to be better

Nice looking and comfortable, but needs better mechanical features. When initially received the frame was bent and needed to be replaced on main couch, now after a few months we have a similar issue with the matching recliner, gears shifting making for not smooth recline. Disappointing.

Greymel 74" Zero Gravity Fabric Loveseat with Console and Power Headrests, Created for Macy's This review is from Greymel 74" Zero Gravity Fabric Loveseat with Console and Power Headrests, Created for Macy's
sugna
3 months ago

Love seat

Everything is perfect but Stitches are too big on left side handle please see attached picture

Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's This review is from Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's
CStep
4 months ago
from Atlanta

Power failure

There were problems with the lights under the couch and the headrest on one side did not work. Shame on me for not needing it immediately so the return and warranty was viod.

Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's This review is from Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's
Nilda
4 months ago

Worst piece of furniture ever seen

Mechanical issues started to fail after 6 months, part service is the worst, I don’t know why they sell you the separate guarantee if doesn’t work. I have to wait 4 months to get repaired and then stop working again after 24 hr. I have a year and 4 months with the sofa and 6 months had been broken. DO NOT BUY FURNITURE from Macy’s. Poor quality, poor service.

Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's This review is from Greymel 84" Zero Gravity Fabric Sofa with Power Headrests, Created for Macy's
Gvilla
5 months ago

Zero Gravity

Very happy with our purchase. Great deliver experience. Got a great deal on our purchase.

Greymel 74" Zero Gravity Fabric Loveseat with Console and Power Headrests, Created for Macy's This review is from Greymel 74" Zero Gravity Fabric Loveseat with Console and Power Headrests, Created for Macy's
Nonni
5 months ago

Delivery

Delivery nightmare. Horrendous customer service! Found 2 sofas with a 1 wk delivery date. 1st delivery-was told they couldn’t get thru the door. I said the backs come off & 6 months earlier we fit a huge sectional through the same door. We snowplowed by the double doors, but we had to wait another 5 days & I have no idea what furniture was on that truck. 2nd delivery-now 2 weeks later & they took sofas out of boxes & backs off, BUT had 2 different sofas (1 taupe faux leather & 1 white fabric)! Waited another 5 days tor correct sofa, BUT delibered the same incorrect sofa!! In the meantime I spoke to many people totally unwilling to do anything to get my 2nd sofa , either that same day or the next day, saying it would be another 5 days wait. I ended up with only 1 person that tried to actually do something with/no luck. After looking a reviews many say do not buy from this company unless picking up. Still no 2nd sofa 3 weeks in.